FREE Domestic Shipping | Due to the current situation please allow additional shipping time once package has left artist studio.

Company Policy

All custom, handmade to order and ready to wear items are unique in their own way and created to its original design. If you need items resized or repaired, please contact me for more details and an estimate.


SALES TAX
Virginia residents pay 6% sales tax (more or less based on your county/city location)
Pennsylvania residents 6% (more or less based on your county/city location) 


FABRICATION TIMES + SHIPPING
For Handmade to order Please allow 7-14 days for fabrication (does not include shipping time). Ready to Wear jewelry ships within 3 business day from paid order (excludes Federal holidays and inclement weather)

Custom orders: These requests take longer to fabricate. Once a design is approved for fabrication, please allow 4 weeks for completion. Depending on the design, fabrication can take longer, two to nine months for completion. See below CUSTOM/COMMISSION REQUESTS for additional information.

NEW: Our designated shipping days are twice a week, Tuesday's and Friday's of each week, this includes all handmade to order, ready to wear and commissions.

 

US Domestic Mail

  • Flat Rate USPS First Class: $4 (arrives 1-4 business days)** 
  • USPS Priority Mail: $10, includes insurance (arrives 1-3 business days)**
  • Please contact us for expedited/overnight shipping options for a quote.

 

Canadian Mail

  • Flat Rate USPS First Class: $14.00 (arrives within 6 - 21 business days**)

    Please contact us for expedited/overnight shipping options for a quote.

    International Mail

    • Flat Rate USPS First Class: $19.00
    • Typically arrives within 6 - 21 business days**

    Please contact us for expedited/overnight shipping options for a quote.


    **Please note: Cindy Liebel Jewelry is not responsible for any other fees, loss or damage to packaging for international shipments due to customs. This also includes US and Canada shipments. We will, however, make sure your purchases are packaged securely to prevent damage. If you do not receive your package, please contact the carrier in which your package has been shipped.

     

    RETURNS + EXCHANGES
    Our goal is to offer women an authentic handcrafted piece of accessory. If for any reason you are not happy with your purchase, please contact me prior to returning the unworn item(s) in the same condition received within 7 days of receipt. We will gladly refund or exchange your item(s), as long as the item has been shipped back within the time frame mentioned. If an item is returned past the 7 days, there will be a refund loss and you will be given online store credit. Purchases made in December will be available for return or exchange through January 14thPlease be advised, custom-made and personalized items are not eligible for a return, exchange and store credit. For hygienic purposes, earring returns and exchanges are accepted on a case by case bases. Please contact us for further information. 

    The customer is responsible for all shipping and insurance fees on returns, exchanges, and repairs.

     

    RESIZE
    All handcrafted rings purchased from Cindy Liebel Jewelry are eligible for resizing for an additional cost that will be determined based on the style and size of the ring. Shipping is the responsibility of the purchaser. We recommend including tracking and/or insurance when shipping. Proof of purchase is required for all resizing.

    Don’t know your ring size? Order a complimentary ring sizing gauge and just pay to ship.

     

    LOOSE A MATCHING EARRING?
    We will gladly replace the matching earring lost. Cost is half the current price plus shipping.

     

    DISCOUNT CODES
    All discount codes only apply to Made to Order or Ready to Ship jewelry and cannot be applied to custom orders/commissions. Discount Codes are given a set period to be used. Birthday codes cannot be shared and can only be used once per customer and must be used before the end of the year or within 30 days if received during the month of December.

     

    SALES + PROMOTIONS
    All discontinued sale items are non-refundable. Online discount codes cannot be combined with any other offer and can not be added retroactively. ALL SALES ARE FINAL FOR SALE, DISCOUNTED AND CUSTOM ORDERS.

     

    eGIFT Gift Cards + STORE CREDITS
    Please be advised, all eGift cards expire within 6 months of purchase date. Any unused portion will be void. Store credit and eGift cards can ONLY be used for online purchases at cindyliebel.com not at any events.

     

    CUSTOM/COMMISSION REQUESTS
    Interested in custom jewelry? Let's discuss what you have in mind. A design fee is required, which will be applied to your final total if you choose to continue with the custom project. Contact me to discuss your personal design idea.

    We retain the copyright on every design sketch/drawing, all made by Cindy Liebel Jewelry.

      

    WHOLESALE INQUIRIES
    Wholesale inquiries are welcome. Please contact me for registration information and line sheets.

     

    © 2020 Cindy Liebel Jewelry All rights reserved

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