Company Policy

Due to Covid-19, please expect shipping delays. This includes all
made-to-order, ready to wear and commissions.

All custom, made-to-order and ready to wear jewelry are unique in their own way and created to its original design. If you need items resized or repaired, please contact us for more details and an estimate.


PAYMENT OPTIONS
There are several options for you to pay for your purchases.

ShopPay

  • ShopPay is powered by Shopify, allowing you to pay with multiple credit cards during checkout. You can also use GooglePay, ApplePay.

ShopPay Installments (AFFIRM)

  • Pay in four easy installments using the Shop Pay Installments, in partnership with Affirm. You'll have four equal payments due every two weeks with no hidden fees.

PayPal

  • Selecting the PayPal option will take you to the PayPal site to complete your payment. 

AFTERPAY Installments

  • 4 EASY PAYMENTS: Pay for your purchase in four interest-free installments (due every two weeks).
  • NOTHING EXTRA TO PAY: Always zero interest, never additional fees when you pay on time.
  • INSTANT APPROVAL DECISION: No long forms (yay!). You’ll know if you’re approved instantly and your order will ship as usual.
  • How to get started? Simply, add your favorite items to cart and during checkout, choose "Afterpay" as a form of payment.
Vist https://www.afterpay.com/en-US/how-it-works

 

SALES TAX
Virginia residents pay 6% sales tax (more or less based on your county/city location) 


FABRICATION TIMES + SHIPPING
For made-to-order Please allow 7-14 days for fabrication + an additional 2 - 4 days for shipping (6 - 21 days international shipping time). Ready to Wear jewelry ships 1-3 business day from paid order (excludes Federal holidays, weekends and inclement weather).

Custom orders: These requests take longer to fabricate. Once a design is approved for fabrication - can take one to nine months - please allow 3 to 6 weeks for completion. Depending on the design, fabrication may take longer. See below CUSTOM/COMMISSION REQUESTS for additional information.

 

US Domestic Mail

We offer a variety of ways to ship your order. We currently ship with carries UPS and USPS. Shipping rates are calculated based on location. Complimentary shipping on orders over $150.

  • USPS**
    • First Class: Arrives 2 - 4 business days
    • Priority Mail: Arrives 1 - 3 business days
    • Express Mail: Arrives within 1 day
  • UPS**
    • Ground: Arrives 1 - 3 business days
    • 2 Day Air: Arrives within 2 business days
    • 1 Day Overnight: Arrives within 1 business day

 

Canadian Mail - Shipping rates are calculated based on location.

  • Flat Rate USPS First Class: Usually arrives within 6 - 21 business days**
  • Upgrade for USPS Priority Mail: Usually arrives 6 - 12 business days**
  • Please contact us for expedited/overnight shipping options for a quote.

 

International Mail - Shipping rates are calculated based on location.

  • Flat Rate USPS First Class: Usually arrives within 6 - 21 business days**

Please contact us for expedited/overnight shipping options for a quote.


**Please note: Cindy Liebel Jewelry LLC is not responsible for any other fees, loss or damage to packages for international shipments due to customs. This also includes US and Canada shipments. We will, however, make sure your purchases are packaged securely to prevent damage. If you do not receive your package, please contact your local carrier in which your package has been shipped.

 

EXCHANGES
Our goal is to offer women, men and them an authentic handcrafted piece of accessory. If for any reason you are not happy with your purchase, please contact me prior to returning the unworn item(s) in the same condition received within 10 days of receipt. We will gladly exchange your item(s), as long as the item has been shipped back within the time frame mentioned. If an item is returned past the 10 days, there will be a refund loss and you will be given a gift card to use for future purchases. Please be advised, all custom and personalized items are not eligible for a return, exchange and store credit. For hygienic purposes, earring exchanges are accepted on a case by case bases. Please contact us for further information. 

The customer is responsible for all shipping and insurance fees on items being returned for exchanges, and repairs. Shipping charges are non-refundable.

For gift exchanges, please email cindyliebeljewelry@gmail.com

International, outside of the U.S. and Canada, purchases are final sale and are not eligible for return or exchange.

 

RESIZE
All handcrafted rings purchased from Cindy Liebel Jewelry LLC are eligible for resizing for an additional cost that will be determined based on the style and size of the ring. Shipping is the responsibility of the purchaser. We recommend including tracking and/or insurance when shipping. Proof of purchase is required for all resizing.

Don’t know your ring size? Order a complimentary ring sizing gauge and just pay to ship.

 

LOSE A MATCHING EARRING?
We will gladly replace the matching earring lost. Cost is half the current price plus shipping. Our current online catalog includes the option to purchase matching pair.

 

DISCOUNT CODES
All discount codes only apply to Made-to-Order or Ready to Ship jewelry and cannot be applied to custom commissions. Discount Codes are given a set period to be used. Birthday codes cannot be shared and can only be used once per customer and must be used before the end of the year or within 30 days if received during the month of December.

 

SPECIAL DESIGNER PROMOTIONS
All designer special items are non-refundable. Cannot be combined with any other offer and can not be added retroactively. ALL DESIGNER SPECIALS ARE FINAL. Excludes custom orders.

 

eGIFT Gift Cards + STORE CREDITS
Please be advised, all eGift cards expire after five years from purchase date and any unused portion will be void passed that time. Store credit and eGift cards can ONLY be used for online purchases at cindyliebel.com.

 

CUSTOM/COMMISSION REQUESTS
Interested in custom jewelry? Let's discuss what you have in mind. A design fee is required, which will be applied to your final total if you choose to continue with the custom project. Complete the commissions inquiry form or Contact us to discuss your personal design idea.

We retain the copyright on every design sketch/drawing, all handcrafted by Cindy Liebel Jewelry LLC.

  

WHOLESALE INQUIRIES
Wholesale inquiries are welcome. Please reach out to us for registration information and line sheets.

 

© 2014-2021 Cindy Liebel Jewelry LLC All rights reserved