Upcoming Events | September 14th, 43rd Street Arts Festival, Richmond, VA, 10 am - 5 pm

Company Policy

All custom, made-to-order items are unique in their own way and created to its original design. If you need items resized or repaired, please contact us for an estimate.

Virginia residents pay 6% sales tax (more or less based on your county/city location)
Pennsylvania residents 6% (more or less based on your county/city location) 

Made to order: Please allow 7-14 days for fabrication (does not include shipping time). Ready to Ship jewelry ships 1-3 business day from paid order (excludes holidays and inclement weather)

Custom orders: These requests take longer to fabricate. Once a design is approved for fabrication, please allow 4 weeks - 9 months (more or less) for completion. See below CUSTOM/COMMISSION REQUESTS for additional information.


NEW: Our designated shipping days are twice a week, Tuesday's and Friday's of each week, this includes all made to order, ready to ship and commissions.

READY TO SHIP jewelry ship 24-48 hours (during business days only) from the date of paid purchase.

US Domestic Mail

  • Flat Rate USPS First Class: $4 (arrives 1-4 business days)**
  • USPS Priority Mail: $9.50, includes insurance (arrives 1-3 business days)**
  • Please contact us for expedited/overnight shipping options for a quote.


Canadian Mail

  • Flat Rate USPS First Class: $17.00
  • Typically arrives within 5 - 21 business days**

    Please contact us for expedited/overnight shipping options for a quote.

    International Mail

    • Flat Rate USPS First Class: $19.00
    • Typically arrives within 6 - 21 business days**

    Please contact us for expedited/overnight shipping options for a quote.

    **Please note: Cindy Liebel Jewelry is not responsible for any other fees, loss or damage to packaging for international shipments due to customs. This also includes US and Canada shipments. We will, however, make sure your purchases are packaged securely to prevent damage. If you do not receive your package, please contact the carrier in which your package has been shipped.


    All handcrafted rings purchased from Cindy Liebel Jewelry are eligible for resizing for an additional cost that will be determined based on the style and size of the ring. Shipping is the responsibility of the purchaser. We recommend including tracking and/or insurance when shipping. Proof of purchase is required for all resizing.

    Don’t know your ring size? Order a complimentary ring sizing gauge and just pay to ship.


    We will gladly replace the matching earring lost. Cost is half the current price plus shipping.


    All discount codes only apply to Made to Order or Ready to Ship jewelry and cannot be applied to custom orders/commissions. Discount Codes are given a set period to be used. Birthday codes cannot be shared and can only be used once per customer and must be used before the end of the year or within 30 days if received during the month of December.


    All discontinued sale items are non-refundable. Online discount codes cannot be combined with any other offer. All sales are final for on sale, discounted and custom orders.


    eGIFT Gift Cards + STORE CREDITS
    Please be advised, all eGift cards expire within 6 months of purchase date. Any unused portion will be void. Store credit and eGift cards can ONLY be used for online purchases at cindyliebel.com not at any events.


    Our goal is to offer women an authentic handcrafted piece of accessory. If for any reason you are not happy with your purchase, please contact us prior to returning the unused item(s) in the same condition received within 7 days of receipt. We will gladly refund your item(s), as long as the item has been shipped back within the time frame mentioned. If an item is returned past the 7 days, there will be a refund loss or store credit. Please be advised, custom-made and personalized items are not eligible for a return, exchange and store credit. For hygienic purposes, earring returns and exchanges are accepted on a case by case bases. Please contact us for further information.

    The customer is responsible for all shipping and insurance fees on returns, exchanges, and repairs.


    Interested in custom jewelry? Let's discuss what you have in mind. A design fee is required, which will be applied to your final total if you choose to continue with the custom project. Contact us to discuss your personal design idea.

    We retain the copyright on every design sketch/drawing, all made by Cindy Liebel Jewelry.


    Wholesale inquiries are welcome. Please contact us for registration information and line sheets.


    © 2019 Cindy Liebel Jewelry All rights reserved

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