Free Shipping to US $75+ | Canada $150+

Terms & Conditions

All custom, made-to-order items are unique in their own way and created to its original design. If you need items resized or repaired, please contact me for an estimate.


SALES TAX
Virginia residents pay up to 6% sales tax (based on your county/city)


FABRICATION TIMES
Made to order: Please allow 7-14 days for fabrication plus shipping times.
Custom orders: These items take longer to fabricate, allow 3 - 8 weeks for completion. See below CUSTOM/COMMISSION REQUESTS for additional information.


SHIPPING

All READY TO SHIP: All items ship 1-3 business days from date of purchase

US Domestic Mail
FREE on orders $75+

USPS 1st Class Rate: $3.50

  • Typically arrives within 2 - 4 business days
  • Insurance NOT included

USPS 1st Class Flat Rate: $6.00

  • Typically arrives within 2 - 4 business days
  • Insurance included
USPS Priority Mail Flat Rate: $7.50
  • Typically arrives within 2-3 business days
  • Insurance included

UPS Ground: $12.50

UPS 3-Day Select: $31.00

UPS 2nd Day Air: $38.00


Canadian Mail:
FREE on orders $150+

All other shipping options are calculated by shipment weight.

International Mail:
Shipped via USPS First Class or Priority Mail options and is calculated by shipment weight.


**Please note: Cindy Liebel Jewelry is not responsible for any other fees, loss or damage to packaging for international shipments due to customs. This also includes US and Canada shipments. We will, however, make sure your purchases are packaged securely to prevent damage. If you do not receive your package, please contact the carrier in which your package has been shipped.

 

RESIZE
All handcrafted rings purchased from Cindy Liebel Jewelry are eligible for resizing for an additional cost that will be determined based on style and size of the ring. Shipping is the responsibility of the purchaser. We recommend including tracking and/or insurance when shipping. Proof of purchase is required for all resizing.

Don’t know your ring size? Purchase our ring sizing gauge, includes free shipping!

 

LOOSE A MATCHING EARRING?
We will gladly replace the matching earring lost. Cost is half the current price plus shipping.

 

SALES + PROMOTIONS
All discontinued sale items are non-refundable. Online discount codes cannot be combined with any other offer. All sales are final for on sale, discounted and custom orders.

 

GIFT CERTIFICATES + STORE CREDITS
Please be advised, all gift certificates/cards expire within 2 months of purchase date. Any unused portion will be void. Store credit and gift certificates/cards can ONLY be used for online purchases at cindyliebel.com not at any events.

 

RETURNS + EXCHANGES
Our goal is to offer women (+men) an authentic handcrafted piece of accessory. If for any reason you are not happy with your purchase, please contact me prior to returning unused item(s) in the same condition received within 5 days of receipt. We will gladly refund your item(s), as long as the item has been shipped back within the time frame mentioned. If an item is returned past the 5 days, there will be a refund loss or store credit. Please be advised, custom-made and personalized items are not eligible for returns, exchanges or store credit. This includes earrings (for hygienic purposes)

The customer is responsible for all shipping and insurance fees on returns, exchanges, and repairs.

 

CUSTOM/COMMISSION REQUESTS
Interested in a custom jewelry?  Contact me to discuss your personal design idea. A design fee is required per request and varies based on design.

We retain the copyright on every design crafted and made by Cindy Liebel Jewelry.

  

WHOLESALE INQUIRIES
Wholesale inquiries are welcome. Please contact me for registration information and line sheets.

 

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