Terms & Conditions


All custom, made-to-order items are unique in their own way but created to its original design. If you need items resized or repaired, please contact me for an estimate.

SALES TAX
Virginia residents pay up to 6% sales tax (based on your county/city)

FABRICATION TIMES
Made to order: Please allow 1 - 2 weeks for fabrication plus shipping times.
Custom orders: These items take longer to fabricate, 21 days or more for completion.
RESIZE
All handcrafted rings purchased from Cindy Liebel Jewelry are eligible for resizing for an additional cost that will be determined based on style and size of ring. Shipping is the responsibility of the purchaser. We recommend including tracking and/or insurance when shipping. Proof of purchase is required for all resizing.

CUSTOM ORDERS
If you are interested in a custom handcrafted jewelry not seen in our shop, please contact me to discuss your personal design idea. 

WHOLESALE INQUIRIES
Wholesale inquiries are welcome. Please contact me for more information and line sheets.

SHIPPING
Domestic Mail
FLAT RATE USPS PRIORITY MAIL $5.00
Automatic FREE SHIPPING for orders $125 & over (includes insurance)
UPS Ground: $13.95

Canadian Mail:
USPS First class (up to 14+days): $10.95
USPS Priority: $24.50 (shipping time varies)

International Mail:
USPS First Class (up to 6 weeks): $12.95 flat rate
USPS Priority (up to 12 days): $24.95 flat rate
**Please note: Cindy Liebel Jewelry is not responsible for any other fees, loss or damage to packaging for international shipments due to customs. This also includes US and Canada shipments. We will, however, make sure your purchases are packaged securely to prevent damage. If you do not receive your package, please contact the carrier in which your package has been shipped.
 
RETURNS + EXCHANGES
Our goal is to offer women (+men) an authentic handcrafted piece of accessory. If for any reason you are not happy with your purchase, please contact me prior to returning unused item(s) in same condition received within 3 days of receipt. We will gladly refund your item(s), as long as item has been shipped back within time frame mentioned. If item is returned past the 5 days, there will be a refund loss or store credit. Please be advised, custom-made and personalized items are not eligible for returns, exchanges nor store credit. This includes earrings (for hygienic purposes)

Customer is responsible for all shipping and insurance fees on returns, exchanges and repairs.

 

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